left-back.gif (190 bytes)
CAREpoint Technical Support

The following sections provide resources that may answer your questions and concerns. Click on the appropriate links to access our support documents and download the latest software.

Note: Although you will be able to download all software packages, installation may not be possible without an installation code. Installation codes will only be provided to customers that are currently covered by the General Devices' Warranty Policy or have purchased a licence for the software. Use the link to "Contact Technical Support" below to request an installation code or to query warranty status.

CAREpoint

NEWS & UPDATES

09-04-07: A new revision (C) of the CAREpoint User Manual has been released.

 

 

  • Documents
  • Drivers & Downloads
  • FAQ

Application Notes

Notes and Procedures for Technical Applications (PDF Format)
 
Installation Procedures
Procedures for Installing software
CP Desktop Applications (ver 6.00) Installation Prodecure

This procedure contains instructions for installing the CAREpoint Desktop Applications on a PC.

This procedure contains instructions for installing the latest CAREpoint Update for Workstations running Windows NT. CAREpoint Workstations that have a grey taskbar at the bottom of the screen are running Windows NT.

This procedure contains instructions for installing the latest CAREpoint Update for Workstations running Windows XP. CAREpoint Workstations that have a blue taskbar at the bottom of the screen are running Windows XP.

 
Quick Guides
Quick Guides for Common Tasks (PDF Format)
User Documents
General Information (PDF Format)
CAREpoint Specifications

This document contains specifications for the CAREpoint Workstation

CAREpoint Service and Warranty Information

This document contains information on Service provided by General Devices and the Warranty policy for the CAREpoint Workstation

Installation Documents (PDF Format)
Installation Checklist

This document needs to be filled out and returned to General Devices AFTER installation of the CAREpoint Workstation

Installation Requirements

This document explains the requirements necessary for installing the CAREpoint Workstation

Network FAQs

This document contains Frequently Asked Questions regarding connecting the CAREpoint to your network

Pre-Installation Checklist

This document needs to be filled out and returned to General Devices PRIOR TO installation of the CAREpoint Workstation

User Manuals (PDF Format)
CAREpoint User's Manual (Rev C)

This is the current release of the CAREpoint User's Manual

D-Scribe User's Manual (Rev A)

This is the current release of the D-Scribe User's Manual

Form Builder User's Manual (Rev A)

This is the current release of the Form Builder User's Manual

InfoManager User's Manual (Rev A)

This is the current release of the InfoManager User's Manual

Remote Monitor User's Manual (Rev A)

This is the current release of the Remote Monitor User's Manual

Drivers
Touchscreen Drivers (Windows XP) - ELO

Elo XP Setup

This is the Setup file for installing the ELO Touchscreen Driver for Workstations running Windows XP. CAREpoint Workstations that have a blue taskbar at the bottom of the screen are running Windows XP.

Elocal32 (Elo XP Version)

This file is needed to calibrate the ELO Touchscreen through CAREpoint software.

Touchscreen Drivers (Windows XP) - Fujitsu

This is the Setup file for installing the Fujitsu Touchscreen Driver for Workstations running Windows XP. CAREpoint Workstations that have a blue taskbar at the bottom of the screen are running Windows XP.

This file is needed to calibrate the Fujitsu Touchscreen through CAREpoint software.

Touchscreen Drivers (Windows XP) - 3M

This is the Setup file for installing the 3M Touchscreen Driver for Workstations running Windows XP. CAREpoint Workstations that have a blue taskbar at the bottom of the screen are running Windows XP.

This file is needed to calibrate the 3M Touchscreen through CAREpoint software.

Touchscreen Drivers (Windows NT) - ELO

This is the Setup file for installing the ELO Touchscreen Driver for Workstations running Windows NT. CAREpoint Workstations that have a grey taskbar at the bottom of the screen are running Windows NT.

Touchscreen Drivers (Windows NT) - Fujitsu

This is the Setup file for installing the Fujitsu Touchscreen Driver for Workstations running Windows NT. CAREpoint Workstations that have a grey taskbar at the bottom of the screen are running Windows NT.

 This file is needed to calibrate the Fujitsu Touchscreen through CAREpoint software.

Touchscreen Drivers (Windows NT) - 3M

This is the Setup file for installing the 3M Touchscreen Driver for Workstations running Windows NT. CAREpoint Workstations that have a grey taskbar at the bottom of the screen are running Windows NT.

This file is needed to calibrate the 3M Touchscreen through CAREpoint software.

USB Flash Drive

System File required for enabling USB Flash Drives on the CAREpoint Workstation.

System File required for enabling USB Flash Drives on the CAREpoint Workstation.

Registry settings required for enabling USB Flash Drives on the CAREpoint Workstation.

System File required for enabling USB Flash Drives on the CAREpoint Workstation.

 
Software
CAREpoint Desktop Applications

Setup File for Installing CAREpoint Desktop Applications on a PC.

CAREpoint Update (Windows NT)

Installation File for updating the CAREpoint Software for Workstations running Windows NT. CAREpoint Workstations that have a grey taskbar at the bottom of the screen are running Windows NT.

CAREpoint Update (Windows XP)

Installation File for updating the CAREpoint Software for Workstations running Windows XP. CAREpoint Workstations that have a blue taskbar at the bottom of the screen are running Windows XP.

 
Utilities
Maxtor HDD Utility
PowerMax

Creates a Boot Disk to use for diagnosing and repairing Maxtor and Seagate Hard Drives

Western Digital HDD Utility
WD HDD Utility

Creates a Boot Disk to use for diagnosing and repairing Western Digital Hard Drives

 
Windows Patches
Time Zone Editor

Utility for Editing the Time Zone information to reflect the Daylight Savings Time date changes effective March 11th, 2007

Windows Patches

This Windows Patch corrects problems associated with a "Generic Host" Error

This Windows Patch corrects problems associated with a "Generic Host" Error

 
FAQ
Frequently Asked Questions and Answers
 
 
 
 
 
 
 





bot-mid-small.gif (169 bytes)